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Frequently Asked Questions

Frequently Asked Questions

Our guests ask us many questions about travel in India. Here are just a few of the most frequent queries. When planning your itinerary please feel free to ask your travel consultant any other questions you may have.

Is there an advance deposit required? How do we settle the balance payment?

You are required to pay a deposit of non-refundable 25% or $1000 per person per trip,which ever figure is larger unless other amount stated for your booking to be confirmed. If your booking is made within 60 days of the departure date then the full amount is payable at the time of booking.

If we accept your booking, we will issue a confirmation invoice.  A contract will exist between us from the date we issue the confirmation invoice or if you book within 60 days of departure the contract will exist when we accept your payment.  Please refer to your booking confirmation invoice for details regarding final payments. Payment of the balance of the trip price is due 60 days before the departure date. If this balance is not paid on or before the due date, we reserve the right to treat your booking as cancelled and initial deposit wont be refunded. Any booking made within 60 working days of the date of services would be considered to be a late booking and for same the full and final payment is required to be made at the time of booking itself. Once you submit the advance payment, we would keep you updated of your travel arrangements. Payments: All payments are to be made in name of Vibrant India Tours Payments can be made using any of the following methods: - By Bank transfer to our commonwealth bank account     Account name: Vibrant India Tours     BSB Number: 063142     Account Number: 10574856     Note: Use your full name as reference By secure Online Payment System on our website through your Debit/credit card By phone through Debit/credit card.

Are amendments allowed on booked tour?

We do not encourage changes in the confirmed arrangements. But if you do need to make amendments in the arrangements already confirmed, we will do all possible to accommodate the changes, depending on the availability of various segments of the tour, for the new requirements. However, the changes will be subject to certain minimum amendment / administration charges.

What is the Cancellation Policy?

Cancellation by the traveller   If you cancel some or all portions of your booking cancellation fees will apply.  A cancellation will only be effective when we receive written confirmation of the cancellation.  If you cancel a tour:
  • 60 days prior to tour commencement date – we will retain initial non-refundable deposit and refund rest of the payments paid by you.
  • Between 31 and 60 days prior to tour commencement date - we will retain initial non-refundable deposit and 60% of the rest of the payment paid by you in connection with the booking.
  • 30 days or less prior to tour commencement date - we will retain 100% paid by you in connection with the booking.
If you leave a trip for any reason after it has commenced, we are not obliged to make any refunds for unused services.  If you fail to join a tour, join it after departure, or leave it prior to its completion, no refund will be made. The above cancellation fees are in addition to fees which may be levied by accommodation providers, travel agents or third-party tour and transport operator fees. Cancellation by us Our trips are guaranteed to depart once they have one fully paid traveller unless minimum group size specifically states otherwise.  We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary. If we cancel your trip, you can transfer amounts paid to an alternate departure date or receive a full refund.  In circumstances where the cancellation is due to external events outside our reasonable control refunds will be less any unrecoverable costs.  We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.

Are there any Age & Health requirements?

All travellers need to be in good physical health in order to participate fully on this trip. When selecting your trip please make sure you have read through the itinerary carefully and assess your ability to cope with our style of travel. You should consult your doctor for up-to-date medical travel information or for any necessary vaccinations before departure. Minimum Age:  For the majority of our trips the minimum age is 18 at the time of travel unless specified. Please note we cannot guarantee triple or adjoining rooms for families; accompanying adults may be required to share with others in the group on a twin share basis. Maximum Age:  For the majority of our trips we have no upper age limit though we remind you that our trips can be physically demanding and passengers must ensure that they are suitably fit to allow full participation. We are not medical experts. It is your responsibility to ensure that you obtain proper and detailed medical advice at least two months prior to travel for the latest health requirements and recommendations for your destination.

Do I need a Visa to enter India?

You must carry a valid passport and have obtained all of the appropriate visas, permits and certificates for the countries which you will visit during your trip. All visitors to India require a Visa which must be obtained before arrival in the country. The usual visa is valid for 6 months from the time of issue and is good for multiple entries to the country. Visas are issued by all Indian embassies and consulates and can take few weeks to process. Your passport must be valid for 6 months beyond the duration of the trip. It is your responsibility to ensure that you are in possession of the correct visas, permits and certificates for your trip. We are not responsible if you are refused entry to a country because you lack the correct passport, visa or other travel documentation.  Visas can take several weeks to process, so familiarise yourself with any requirements as soon as you have booked your trip to allow for processing time. An E-Tourist Visa (eVT) Facility is available for holders of a passport for a number of countries. This facility allows travellers to pre-register and pay for their visa prior to travel to India. The Visa is collected upon arrival at one of 16 designated airports in India. Please note strict guidelines on the below website. https://indianvisaonline.gov.in/evisa/tvoa.html An E-Tourist Visa (eVT) visa on arrival is available for select nationalities including but not limited to the following: Australia, Canada, New Zealand, Germany, UK & USA. Passport holders from these countries can apply for an ETourist Visa (eVT) to have their visa issued upon arrival at 16 major airports in India. Please follow the instructions at - https://indianvisaonline.gov.in/evisa/tvoa.html and complete the application for your E-Tourist Visa. - Please be aware of strict conditions regarding application and travel (check under ELIGIBILITY section). - E-visas are only available for entry of up to 60 days. If you plan to be in India longer you will need to apply for a tourist visa at an Indian visa application centre in your home country. Tourist visas are available in Single and Multiple Entry. Be sure to check the date you require a visa from and the length of time you will need to cover, especially if you change countries during your trip. For your visa application you need to include the following information under the local contact section towards the end of the application. Name: Gaurav Sharma Address: Pan India Tours 
1814, Film Colony,
Chaura Rasta, Jaipur - 302 003
Rajasthan, India
Mobile: +919314313392 Please note that this information can change at any time. Please always refer to https://indianvisaonline.gov.in/evisa/tvoa.html This is the only official visa online site. There have been reports of other non-official websites that travellers should be aware of.

Where can I apply for an Indian Visa?

You are requested to get in touch with the nearest Indian Embassy/ Commission who will appraise you with the other formalities required. Or you can visit http://www.vfsglobal.com/india/australia/visaservices/index.html for more information.

Is Travel insurance compulsory on Tour?

Travel insurance is mandatory for all our travellers and should be taken out at the time of booking.  Your travel insurance must provide cover against personal accident, death, medical expenses and emergency repatriation with a recommended minimum coverage of US$200,000 for each of the categories of cover. We also strongly recommend it covers cancellation, curtailment, personal liability and loss of luggage and personal effects. You must provide your travel insurance policy number and the insurance company's 24-hour emergency contact number 15 days before the tour starts. You will not be able to join the trip without these details.  If you have travel insurance connected to your credit card or bank account please ensure you have details of the participating insurer, the insurance policy number and emergency contact number with you rather than the bank's name and credit card details.

What are the fees included and not included in the tour cost?

Inclusions   The land price of your tour includes:
  • All accommodation as listed in the Tour Information
  • All transport listed in the Tour Information
  • Sightseeing and meals as listed in the Tour Information
  • The services of a group leader as described in the Tour Information
Exclusions   The land price of your trip does not include:
  • International or internal flights unless specified
  • Airport transfers, taxes and excess baggage charges unless specified
  • Meals other than those specified in the Tour Information
  • Visa and passport fees
  • Travel insurance 
  • Optional activities and all personal expenses
  • Meals Not Mentioned in The Itinerary
  • Anything Not Mentioned in The Inclusions.
  • Any adventure activities Fee
  • Porterage at Hotels and Airports, Tips, Insurance, Laundry, Liquors, Wine, Etc.
  • All Items of Personal Nature.
  • Any Cost Arising Due to Natural Calamities Like Landslides, Roadblocks, Etc.
  • Any Increase in Taxes or Fuel Leading to An Increase in Surface Transport.
Mandatory X- Mas / New Year Eve Supplementary Charges. That Should Be Paid by The Guest Directly to The Hotels Concerned.

What kinds of accommodations will be provided in India?

Most of the packages will include 5 Star accommodation unless stated. India possesses some of the world’s finest hotels, with all services at par with international standards. Most luxury hotels are situated some distance from city centres. An increasing number of Rajasthan palaces owned by former maharajas are being converted into hotels. These “Heritage Hotels” (Palaces/Forts/Havelis turned into luxury hotels) provide a unique experience and mostly, although not all, are operated by the larger hotel groups. An accommodation is naturally more limited than in the purpose-built hotels and should be reserved in advance if at all possible. Heritage hotels are a wonderful way to experience Indian hospitality harking back to the days of the Maharajah. The properties we choose have previous incarnations as Palaces, Forts, Government houses and more. Each room is unique, the decor is original, the staff and owners friendly and local. Please be aware that each room is different and bathrooms have often been retrofitted, some rooms will be bigger than others, some have a different view or outlook. These properties are different from a standard hotel and thus may not have some of the mod cons such as televisions. Most hotel properties have a restaurant or cafe serving local meals. Many restaurants and hotels do not serve alcohol for religious reasons or due to local laws. OCCASIONAL ALTERNATIVE ACCOMMODATION   The style of accommodation indicated in the day-to-day itinerary is a guideline. On rare occasions, alternative arrangements may need to be made due to the lack of availability of rooms in our usual accommodation. A similar standard of accommodation will be used in these instances. DESERT CAMPING   We ride camels into the dunes of the Thar desert and camp under the stars. Bedding, blankets and pillows are provided and we sleep on a camp style cot in the open air. Sleeping bags are recommended as it can get very cold at night. The camp is very simple with a wind break, and set up against a sand dune. It’s a great experience to wake up under the stars in the desert. Simple vegetarian meals will be prepared by our local team for dinner and breakfast (included). Water and soft drinks are available for purchase. Toilets are very basic long drop style. There is no shower and many travellers recommend bringing a small hand towel or some wet wipes (don't forget to carry them and any other rubbish out again). CHECK-IN TIME   Throughout the trip we request that our hotels prepare rooms in time for our arrival, especially if we're arriving prior to normal check-in time. However, this isn't always possible which means we won't be able to check-in immediately on arrival at some hotels. Instead, we can store our luggage and explore our new destination. PRE/POST TRIP ACCOMMODATION   If you've purchased pre-trip or post-trip accommodation (if available), you may be required to change rooms from your trip accommodation for these extra nights.   WIFI   Generally, wi-fi is available in most parts of India and at most of the accommodation we use. Sometimes it’s free in the room, other times only available in reception or public areas. A general rule of thumb is the more expensive the hotel, the higher charge for Wi-Fi access. Your tour leader can assist locally in accessing the internet. ISSUES    If you have any issues with your room, please speak to the hotel and your tour leader right away rather than your travel agent so that the problem can be addressed without delay.

What Type of transport will be used?

Main roads in India are usually very busy with an assortment of vehicles from the biggest trucks (who always have right of way) down to bikes (and goats, chickens and dogs). Overtaking on blind corners at speed is common as is the total use of the horn as a form of communication. Our leaders have complete authority to remove groups from local transport if the driver is not driving safely. Drivers of our private vehicles are experienced and well trained. if you are uncomfortable with your driver, please always let your tour leader know immediately. Please ensure you wear your seat belt at all times. TRAVEL TIMES Distances in India do not reflect the driving time and to cover 100km may take much longer than you would expect at home, even if much of the route is on a highway. TRAINS We use first class seated trains on journeys in India. These trains are some of the best and fastest in the country. Water and a snack may be included in some rail fares. Delays do occur and your tour leader will be on hand to advise if this is the case. AUTO RICKSHAWS On this trip we travel on local style of transport called an auto rickshaw. These small, motorised three wheeled vehicles are a common form of transport in India and do not have seatbelts. FLIGHTS Airlines in India are of excellent quality. Airports are becoming more modern (especially in the major and tourist cities). To enter the airport, you must have a copy of your flight ticket and passport. Schedule changes and delays do occur, especially when weather conditions make visibility poor.

What immunizations do I need before visiting India?

Vaccinations may be required for this trip. Please consult your doctor or a travel health specialist. The choice of vaccinations can depend on a range of issues including the specific destination, the duration of the trip, your personal health and of course what vaccines you have had before. Routine Background Vaccines: We strongly endorse current public health recommendations that all travellers should be up-to-date with their routine vaccines such as tetanus, diphtheria, measles/mumps/rubella, polio and influenza, and paediatric vaccinations for children. INTERNATIONAL CERTIFICATE OF VACCINATION BOOKLET Carry Your Certificate You should be issued with an International Certificate of Vaccination booklet that records each vaccination. Always carry this with you on your travels; it could provide essential information for doctors in the event that you fall ill whilst travelling. What are the major Diseases in India? Diarrhea The most common ailment of travellers is diarrhea. The main cause of it is unclean food and water. It is advised to carry an antibiotic and an anti diarrhea drug if significant diarrhea occurs. In case of diarrhea, good amount of fluid intake is required. However, if diarrhea gets severe you should immediately call a doctor. MOSQUITO BORNE ILLNESSES Malaria is a risk in many parts of India, including major cities. Cases of dengue fever are reported, especially in the period after the monsoon. Other mosquito-borne diseases (including Japanese encephalitis, chikungunya fever and filariasis) also occur. Take preventative measures such as as wearing long clothing, using repellent and being indoors particularly around dusk and dawn. Consult a medical professional regarding prophylaxis against malaria. For more information, see the World Health Organisation's fact sheets: http://www.who.int/neglected_diseases/vector_ecology/mosquito-borne-dise... ZIKA VIRUS India is classified as an ongoing transmission zone for Zika, with confirmed cases in Tamil Nadu and Jaipur. Basic precautions for protection from mosquito bites should be taken by people traveling to Zika transmission areas, especially pregnant women. OTHER INFECTIOUS DISEASES Water-borne, food-borne, parasitic and other infectious diseases (including meningitis, cholera, typhoid, hepatitis, tuberculosis, diphtheria and rabies) are common in India. Tap water is not safe to drink. Home-made or unlabelled alcohol can be poisonous. Seek medical attention if you suspect food poisoning, if you have a fever or suffer from diarrhoea. AIR POLLUTION During winter months (October-February), air pollution levels in parts of India can spike to hazardous levels. Severe pollution can increase the risk of respiratory problems. Those with pre-existing medical conditions, particularly heart and lung conditions, may be especially affected. Your leader can assist you to obtain a face mask if required. Food and dietary requirements.

Whom I shall meet when I arrive in India/How I will be assisted upon my India arrival?

Our representative would remain present at the arrival lounge of the airport and would be holding a placard in your name. He will also assist you during your hotel check in. The same procedure will be followed whenever you make an internal connection by air or rail and again on your final departure from India.

What is the climate like and what is the best time to visit India?

India has a wide range of climatic conditions from tropical in the South to alpine in the North. Most of the country except Himalaya region is best to travel between October and March. During this time, days are pleasant to cool and rain is very rare. The summer season begins in April and ends in September. It is interrupted by the south-west monsoon which arrives around the mid of June. In the winter season i.e. from November to March, woollens are needed from early evening to mid-morning.   North India April - June: Hot, dry and dusty with temperature 35-42 degree centigrade July - August: Hot, Humid and rainy Sep - Mar: Pleasant days and could get cooler in the night   South India April/May & Aug/Sep: Hot and Humid with average temperature 38 degree centigrade June/July/Oct/Nov: Hot and Heavy rains Dec - Mar: Hot but less humid

Note: For any other questions, please contact us and we will answer your query.